Quality restaurant service guaranteed : a training outline / Nancy Loman Scanlon.
Detalles de publicación: New York : J. Wiley, c1998.Descripción: xi, 212 p. : il. ; 25 cmISBN:- 0471028525 (acid-free paper)
- TX 911 .3 .Q34 S2836
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| TX 911 .3 .Q34 G532 Calidad de servicio en hoteles de sol y playa / | TX911.3.Q34 G567 Gestión de calidad en la restauración | TX911.3.Q34 J84 Gestión de calidad aplicada a hostelería y restauración / | TX 911 .3 .Q34 S2836 Quality restaurant service guaranteed : a training outline / | TX 911 .3 .R47 D67 Recepción y reservas / | TX 911 .3 .R47 D673 2004 Manual de recepción y atención al cliente / | TX 911 .3.R57 M765 2005 Administración de riesgos en hotelería / |
Incluye referencias bibliográficas: p. 199-200 e índice
Quality Service Success Stories - The Keys to Success - The Quality Service Customer - Capturing Market Share - The Successful Service Experience - Delivering Quality Service - Creating Quality Service - Guaranteeing Quality Service - Bibliography - Index.
How to match quality service with increased profitability--a systematic and detailed guide for hotel and restaurant owners, operators, managers, and trainers. Are you looking for a way to make your food and beverage operation really stand out? One sure way is to improve your service program so that it not only satisfies your customers but increases your operation's profits. This book provides a detailed guide that foodservice professionals can easily follow to discover the hidden potential in every service program. Foodservice owners and managers will learn how to chart an effective path to high-quality service and what steps they need to take to get there. This approach is one that has been used in dozens of hotels and restaurants nationwide with continued success. With these detailed blueprints in hand, the reader will be well equipped to develop quality service for operations ranging from quick-food establishments to full-service restaurants.
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