Book 1. Trends, politics, and planning issues

Chapters 1: Trends/Philosophies -- Watching the fads for ideas that won´t fade -- Earning credibility for training -- In search of a training philosophy -- Can the growth of training make the training director obsolete? -- 15 years later the question remains: will the growth of training make the training director/obsolete? -- Where people and profits flourish -- Pushing human resources into the future -- Lifelong learning -- A continuos learning model -- Critical issues for training -- More critical issues for training -- Service training demands more than cosmetics -- The silent revolution -- Customer education: who is doing it? -- Intrapreneuring: new-ge fiefdoms for big business? -- The case of the glue that didn´t stick right -- Collaborating on the demands of adult education -- Confronting global competition -- Gaining power for training -- Strategic programming -- Long-term training needs -- Developing leaders -- Why it´s time for a systems approach to organization development -- Ten Commandments for the OD practitioner -- Chapter 2: Strategic thinking and planning -- One more time: does your organization really need a T&D department -- Is just training enough? -- Training for impact -- How to build a training structure that won´t keep burning down -- Performance is the purpose -- Short-term vs. long-term training strategies -- Decentralizing training -- Centralizing training -- Integrating strategic planning and manpower planning -- Methods and strategies can´t replace results -- Surving the jargon jungles of strategic -- The ´people´ side of strategic planning -- Now for the hard part -- Ten ways to undermine your HRD effort* -- Thou shalt train -- Chapter 3: Working with management -- Marketing training -- Power brokering in training -- Improving the status of training -- On-the-job performance objectives -- Overcoming management´s training fears Trainees, too, fear training -- Breaking out -- "Box or no box. Isn´t it true that change must star the entire top?" -- Fighting resistance -- Support from the boss -- Training the top -- Working with management

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