Book II. The nuts'n bolts of personal, people and resource management

Chapter 1: Skills and tools of the effective training manager -- Sometimes training skills are a second priority, 10 tips help training execs avoid spineless marsupial{uml} syndrome -- 10 managements musts for HRD directors -- Training on the cheap -- Ducking the Ax -- Home alone: the one-person training department -- Yes.. you can weigh training´s value The fallacy of the burden proof -- Simplifying ROI E-mail evaluation: 2 inexpensive techniques yield multiple benefits -- To meet just-in-time training demands, trainerss turn to ´short bite´ training Outsourcing short-bite training Works for bayer corp -- How to get the mosto out of 360º feedback -- Evaluating your management performance Think you´re a good training leader? -- What trainers can leam from the sales forcé Training directors as change agents -- Training, MIS functions struggle to define a new relationship -- The myth of soft skill training How to make a level 3 evaluation of soft skill training -- Making competencies pay off Competencies vs. Accomplishments Give leader competencies some bite - tie them to near-term goals -- Decing who to train -- The care and breeding of global managers ATT&T grooms middle managers with new-look -- Avioding copyrigth traps: it pays to know the rules -- Does and don´ts of questionnaire design Save time by asking trainees to do own needs analysis with database tool -- Constructing tests that work -- Chapter 2: Staff issues -- The new trainer -- Up close and personal at arm´s length -- How one training leader is turning his staff into 21st century trainers -- Community colleges offfer high-tech resources for training your trainers -- How to hire the raight trainer -- How to find the rigth training job -- The care and feeding of trainers -- Just passing through using subject-matter experts in training -- How to select good technical instructors -- A three-part plan for making your training staff more effective -- HRD degrees: who needs them? -- Toning down -- Young trainers - without turning them off -- Instructive moments: every trainer has one of those days -- Performance reviews: practicing what we preach -- The power of positive feedback -- Zeroing in on your staff´s performance -- Taking care of troubles -- Building trust -- Chapter 3: Using otside resources: vendors, consultants and contractors -- Calamitous consulting - a cautionary tale of using outside help -- Tips for working with consultants -- The who, when & why of hiring consultants -- Use of contract trainers, designers now strategic tool for training leaders -- Inventive outsourcing helps trainers thrive even as staff sizes dwindle -- More see community as attractive outsourcing option -- Can you outsource your brain? -- Choosing the rigth training solution -- How to choose a feedback instrument -- How to choose a video producer -- Out of the can: how to customiza off-the-shelf training

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DH