Chapter 1: In the classroom: Issues, ideas and tactics -- Reaching for rapport -- Making the most of the first 20 minutes of your training -- Getting them to open up -- 16 ways to save time in the classroom -- 20 ways to energize your training -- How to break the news that you´re breaking them into small groups -- How to turn bystanders into role-players -- 9 ways to make role-plays off in training -- Coping with resistant trainees -- Handling trainee questions -- Games that teach -- Making case studies come alive -- Using humor in training -- Using storytelling to make a point -- How to escape your training horrors -- Accelerated learning: madness with method -- Peer training: frick teaches frack -- Morphing into a 21st century trainer -- Chapter 2: Understanding the psyche and motives of adult learners -- Adult learning: what do we know for sure? -- Different Strokes: learning styles in the classroom -- Dealing with age and experience differences -- The causes and cures of learner overload -- Fighting trainee fear -- 20 ways to motívate trainees Ideas for responding to individual needs -- Chapter 3: Choosing & using audiovisual in your classroom -- Six media guidelines for memorable training I know you can´t see this, but -- The trouble with transparencies -- Prompt cards end those transparency fumbles -- Dead men don´t use flip charts -- Make your videos tella story -- Video trough the eyes of the trainee -- 10 steps to better slide shows -- Chapter 4: Training new instructors -- The pedagogue´s decalogue: a crash course for the novice trainer -- How to survive the first class taught -- Satge fright: break the barrier -- How to prepare for presentations -- Building presentations: a top-down approach -- The whats. Shys and hows of teaching managers to be trainers Instructive momnets: every trainer has one of those days

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