Book II. The nuts 'n bolts of personal, people and resource management

Chapter 1: Training management skills -- Sometimes training skills are a second priority -- Proactive vs. reactive management -- Evaluating your management performance -- Spotting de adwood (and what to do about it) -- 10 management musts for HRD directors -- How to treat training as an investment -- Improving productivity-yours and theirs -- Ducking the ax -- How to keep good programs alive -- Building a department from scratch -- How important is a evaluation? -- What trainers can learn from the sales force -- The power of positive feedback -- How to conduct a real performance audit -- How to desing an objective performance-evaluation system -- Deciding who to train -- Training´s role in organization system -- Training directors as change agents -- Taking your in-house training to market -- The business end -- Chapter 2: Staffing -- Staffing the training function -- How to hire the right trainer -- Decisions, decisions -- How to find the right training job -- How to hire the right new staff member -- Want to hire a trainer? -- Try the U.S mail -- Using subject-matter experts in training -- Toning down young trainers- without turning them off -- Improving your life as a trainer -- Developing the training staff -- How good is your staff? -- Moving people ahead -- Zeroing in on your staff´s performance -- Evaluating trainers: in search of the perfect method -- Performance reviews: practicing what we preach -- Taking care of troubles -- Keeping employees in line without punishment -- Managing ´personalities´ -- Termination: the last resort -- Scheduling time-for staff -- Building trust -- Useful strategies for managing the HRD department -- Networking for support, growth and gain -- The care and feeding of trainers -- How to select good technical instructors -- Chapter 3: Measuring potential for performance improvement -- Soft skills, hard numbers -- Flow-process charts: how they help determine employee training needs -- Dos and don´ts of questionnaire desing -- The non-statistician´s approach to surveys -- A basic statiscs glossary -- Figuring out what people need to learn -- Force-field analysis -- Assessment centers: a method with proven mettle -- Constructing tests that work -- Using ´dailies´to keep training on target -- How to calculate the costs and benefits of an HRD program -- Red flag -- Computers in training -- Automating the training function -- Computer-based training -- The who, when y why of hiring consultants -- Testing management skills Performance evaluation -- Plan index: a cooperative approach -- Record-keeping made easy -- Leaving nothing to chance

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