Part One: Prologue -- Part- Two: Setting the scene -- Printing press to world wide web -- Scarcity to abundance -- Transactions to engagement - Part Three: Developing an effective marketing strategy -- Benefits to problems -- Products to experiences -- Unique selling point to customer engagement points - Part four: Communicating the message -- Messages to conversations -- Image to reputation -- Controlling to sharing - Part Five: It's not about you, it's about the customer -- Advertisements to content -- Broadcast to discovery -- Static to mobile - Part Six: Epilogue -- Customers to communities

"In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become sticky. This new edition of Sticky Marketing, Stickier Marketing, remains a complete guide to producing effective marketing communications in a world of consumers empowered by new digital technology who do not want to be shouted at but engaged with. It shows readers how providing return on engagement, rather than return on investment, and a customer engagement point, rather than a unique selling point, is what will make the difference in today's cluttered marketing place. Updated throughout, this new edition also includes brand new chapters on content marketing, discovery and mobile marketing." -- P. web editorial

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