Incluye referencias bibliográficas (p. 223-227) e índice.

1. Know Where You Are. --
2. Lighting the Way. --
3. Know Where You Are Going. --
4. Don't Walk Alone. --
5. Prepare for the Journey. --
6. Move with Purpose. --
7. The road is not smooth, watch for danger. --
8. Form the Neighborhood Watch. --
9. Characteristics of the succesful journey. --

Exceptionally practical in approach, this volume provides a "street smarts" survival guide for business professionals, information systems experts, managers, and executives who have been charged with making radical changes -- i.e., business reengineering -- in their organizations. It outlines a tried-and-tested systematic and interdisciplinary approach that addresses all facets of organization change--in business policies and control, systems and technology, organizational relationships and business practices, and reward programs. KEY TOPICS: Reviews the basic principles for quality business reengineering; shows how to create a new type of team structure that will involve the right people throughout the life of the project; outlines an 8-step life-cycle methodology for getting the reengineering project done as effectively and efficiently as possible; describes obstacles and problems that may be encountered and how to overcome them; and tells how to transition a continuous process improvement mode so reengineering will never have to be done again. MARKET: For systems designers, analysts, administrators, software managers, maintenance managers.