Key performance indicators : the 75 measures every manager needs to know / Bernard Marr.
Tipo de material:
TextoIdioma: Inglés Productor: Harlow, England ; Editor: New York : Distribuidor: Pearson Financial Times Pub., Fecha de copyright: ©2012Edición: primera ediciónDescripción: xxviii, 347 páginas ; 24 x 16 cmTipo de contenido: - texto.
- sin medio.
- volumen.
- 9780273750116 (pbk.)
- 0273750119 (pbk.)
- HF 5549.5.P37 M37 2012
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | COLECCIÓN RESERVA | HF 5549.5.P37 M37 2012 (Navegar estantería(Abre debajo)) | Ejem. 1 | No para préstamo (Préstamo interno) | Ingeniería Logística | 042988 | |||
Libros
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | Colección General | HF 5549.5.P37 M37 2012 (Navegar estantería(Abre debajo)) | Ejem. 2 | Disponible | Ingeniería Logística | 042989 |
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| HF 5549 .5 .P35 L4.3 Alcanzar la calidad total : en una empresa de servicios / | HF 5549 .5 .P35 L4.3 Alcanzar la calidad total : en una empresa de servicios / | HF 5549 .5 .P35 C682 2009 Performance management : integrating strategy execution, methodologies, risk, and analytics / | HF 5549.5.P37 M37 2012 Key performance indicators : the 75 measures every manager needs to know / | HF 5549 .5 .R58 B8214 Keeping the people who keep you in business : 24 ways to hang on to your most valuable talent / | HF5549.5.S38 C7642 2003 Harvard business essentials : contratar y retener a los mejores empleados / | HF5549.5.S38 C7642 2003 Harvard business essentials : contratar y retener a los mejores empleados / |
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To measure financial performance:--1. Net Profit--2. Net Profit Margin--3. Gross Profit Margin--4. Operating Profit Margin--5. EBITDA--6. Revenue Growth Rate--7. Total Shareholder Return (TSR)--8. Economic Value Added (EVA)--9. Return on Investment (ROI)--10. Return on Capital Employed (ROCE)--11. Return on Assets (ROA)--12. Return on Equity (ROE)--13. Debt-to-Equity (D/E) Ratio--14. Cash Conversion Cycle (CCC)--15. Working Capital Ratio--16. Operating Expense Ratio (OER)--17. CAPEX to Sales Ratio--18. Price Earnings Ratio (P/E Ratio)
To understand your customers:--19. Net Promoter Score (NPS)--20. Customer Retention Rate--21. Customer Satisfaction Index--22. Customer Profitability Score--23. Customer Lifetime Value--24. Customer Turnover Rate--25. Customer Engagement--26. Customer Complaints
To gauge your market and marketing efforts:--27. Market Growth Rate--28. Market Share--29. Brand Equity--30. Cost per Lead--31. Conversion Rate--32. Search Engine Rankings (by keyword) and click-through rate--33. Page Views and Bounce Rate--34. Customer Online Engagement Level--35. Online Share of Voice (OSOV)--36. Social Networking Footprint--37. Klout Score
To measure your operational performance:--38. Six Sigma Level--39. Capacity Utilisation Rate (CUR)--40. Process Waste Level--41. Order Fulfilment Cycle Time--42. Delivery In Full, On Time (DIFOT) Rate--43. Inventory Shrinkage Rate (ISR)--44. Project Schedule Variance (PSV)--45. Project Cost Variance (PCV)--46. Earned Value (EV) Metric--47. Innovation Pipeline Strength (IPS)--48. Return on Innovation Investment (ROI2)--49. Time to Market--50. First Pass Yield (FPY)--51. Rework Level--52. Quality Index--53. Overall Equipment Effectiveness (OEE)--54. Process or Machine Downtime Level--55. First Contact Resolution (FCR)
To understand your employees and their performance:--56. Human Capital Value Added (HCVA)--57. Revenue Per Employee--58. Employee Satisfaction Index--59. Employee Engagement Level--60. Staff Advocacy Score--61. Employee Churn Rate--62. Average Employee Tenure--63. Absenteeism Bradford Factor--64. 360-Degree Feedback Score--65. Salary Competitiveness Ratio (SCR)--66. Time to Hire--67. Training Return on Investment
To measure your environmental and social sustainability performance:--68. Carbon Footprint--69. Water Footprint--70. Energy Consumption--71. Saving Levels Due to Conservation and Improvement Efforts--72. Supply Chain Miles--73. Waste Reduction Rate--74. Waste Recycling Rate--75. Product Recycling Rate.
Key performance indicators (KPIs) are the vital navigation instruments used by every organisation to help them understand whether they are on a successful voyage or whether they are veering off the prosperous path.
This book will make life easier for busy managers by identifying and describing the most powerful financial and non-financial KPIs. It defines them, explains how and when they should be used and provides a rich library of KPIs that have been proven to significantly improve performance.
It presents case examples to illustrate the selection and use of the KPIs and provides tools such as KPI selection templates and Key Performance Questions to help readers apply the most appropriate KPIs effectively in their business.
For ease of use, the KPIs are categorised according to the type of thing they measure. For each KPI, the book:
·Gives a detailed definition--·
Gxplains why it is one of the top 100 KPIs
·Shows how to calculate the KPI
·Outlines the best forms of data collection to ensure readers get robust and reliable
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